Privacy Notice

When you visit our website, we may collect and process the following types of information:

• Personal information

This includes your IP address.

• Technical data

Information such as your browser type, and version, time zone setting, browser plug-in types, operating system, and platform.

• Usage data

Details of your visits to our website, including traffic data, location data, weblogs, and other communication data.

We use the information we collect for the following purposes:

• Website improvement

We use tracking tools like Google Analytics to monitor visitor interactions, recording metrics such as page views, user demographics, and session duration to identify the most visited pages on our site. By analysing this data, we can optimise content, layout, and navigation.

• Security

To enhance the security of our website and help protect it against fraud.

• Legal compliance

To comply with our legal obligations.

We process your personal data under the following legal bases:

• Legitimate interests

To improve our services and enhance the security of our website.

• Legal obligations

To comply with our legal obligations, such as reporting to regulatory bodies.

We may share your information with the following, in accordance with this privacy notice:

• Website service provider

Who perform services on our behalf, such as website hosting and maintenance.

• Regulatory authorities

Where we are required to do so by law or regulation.

We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

You have the following rights regarding your personal data:

• Access

You can request a copy of the personal data we hold about you.

• Correction

You can ask us to correct any inaccuracies in your personal data.

• Deletion

You can request that we delete your personal data in certain circumstances.

• Objection

You can object to the processing of your personal data where we are relying on a legitimate interest.

• Restriction

You can request that we restrict the processing of your personal data in certain circumstances.

• Data portability

You can request the transfer of your personal data to another party.

If you wish to exercise any of these rights, or suspect any misuse of data, please email: scl.contractandperformance@nhs.net

Our website uses cookies to distinguish you from other users and to improve your experience on our site.

How we use cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently, and sometimes provide useful information to the owners of the site.

There are some cookies necessary to this site functioning, such as interacting with our accessibility toolbar. These cookies will usually remove themselves when you close your browsing session. More information can be found in the ‘Necessary cookies’ section.

We use some additional cookies, such as Google Analytics, to help us gather information and improve the website. You have the option to deny use of these cookies; more information can be found in the ‘Additional cookies’ section.

You can find more information on cookies from the Information Commissioners Office.

Necessary Cookies

The following cookies are necessary to our site functioning.

Cookie	Purpose	Expiry
synchronicity_care_ltd_cookie	This cookie allows tracking of a users decision made to either reject or accept non-essential cookies.	1 month

Additional Cookies

The following third-party cookies are used for analytical and media purposes.

If you do not accept use of these additional cookies, some third-party media content – such as YouTube, Vimeo or Google Maps – may not load on this website.

Analytics Cookies

In order to help us to improve the content, format and structure of this website we record and analyse how visitors use the using Google Analytics.

You can read Google’s extensive information on data practices in Google Analytics.

You can opt-out of Google Analytics on our website by denying additional cookies or by using the Google Analytics Opt-out Browser Add-on.

Cookie	Purpose	Expiry
_ga	This cookie allows Google Analytics to track users activity on the website	2 years
_ga_UUID	This cookie allows Google Analytics to track users activity on the website	2 years

This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Notice does not extend to your use of such websites. You are advised to read the Privacy Notice or statement of other websites prior to using them.

Detailed information can be obtained from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems. Get Safe Online is supported by HM Government and leading businesses.

If you have any questions about this privacy notice, please contact: scl.contractandperformance@nhs.net

We may update this Privacy Notice from time to time.

This Privacy Notice was last updated on 15/05/2025.

In this Privacy Notice, the following definitions are used:

Data

Collectively all information that you submit to Synchronicity Care Limited (SCL) via the website.  This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies

A small text file placed on your computer by this website when you visit certain parts of the website and/or when you use certain features of the website.  Details of the cookies used by this website are set out in the clause below (Cookies);

Data Protection Laws

Any applicable law relating to the processing of personal data, including but not limited to the UK GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;

UK GDPR

The UK General Data Protection 2018 Regulation;

Synchronicity Care Limited (SCL), we or us
SCL whose registered address is at County Durham and Darlington NHS Foundation Trust, Hollyhurst Road, Darlington, DL3 6HX;

UK and EU Cookie Law

The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 and the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;

User or you

Any third party that accesses the website and is not either (i) employed by SCL and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to SCL and accessing the website in connection with the provision of such services; and

Website

The website that you are currently using, www.synchronicitycare.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this Privacy Notice, unless the context requires a different interpretation:

• The singular includes the plural and vice versa;
• References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Notice;
• A reference to a person includes firms, companies, government entities, trusts and partnerships;
• “including” is understood to mean “including without limitation”;
• Reference to any statutory provision includes any modification or amendment of it;
• The headings and sub-headings do not form part of this Notice.