SCL Car Parking Attendant - Synchronicity Care Ltd

The closing date is 22 October 2025

Job summary

The role of a Car Park Attendant is to ensure the safe operation of the Trust car parks alongside supporting patients, visitors and staff to access our services. The role is extremely varied and you would be joining a small team who all work closely together to provide excellent customer service.

This is a Night duty role which will involve working 12 hours shifts on a rota basis.

The successful candidate will be:

Responsible for the enforcement of the Trust Car Parking Policy

Responsible for ensuring the correct application of the Quality Management System where it interfaces with their daily activities

Responsible for ensuring the the ANPR database is kept up to date therefore be comfortable using IT systems

Dealing with customer queries both face to face and via telephone therefore great customer service skills are essential

Main duties of the job

Issue Parking Charge Notices to vehicles that are parked in breach of the Trust Policy

Responsible for the monitoring of the car parking service equipment, its performance and reporting of faults or damages to the Car Parking Management Team

Directs drivers of vehicles to appropriate parking areas if and when required and provides information to visitors, students, staff and patients

Monitors and/or patrol site to ensure traffic remains flowing

Observe, uphold and enforce health & safety regulations at all times including the wearing of hi-visibility and safety clothing and the reporting of hazards and dangers on site

Take intercom calls and assist customers with their issues and queries.

To man the Car Parking Reception, take card and cash payment on an ad hoc basis and also validate parking passes for visitors

Issue keys in accordance with the agreed procedure

Give appropriate advice and instruction to staff and public in respect of the effective operation of the Trust car parks

Give appropriate instruction to any new members of the Car Parking Team

Work agreed rotas and co-operate to maintain a 24-hour cover

Attend training courses as required

About us

SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.

SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:

A Competitive salary
Access to a pension scheme – National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
Night Shift Working Allowances (where appropriate)
Bank Holiday Working Allowances (where appropriate)

Bank work is offered on an ‘as and when’ basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only

Job description

Job responsibilities

Provide a courteous efficient Car Parking service within the trust.

To project a friendly and professional attitude to all patients, staff and visitors and to demonstrate product knowledge when enquires are made.

Ensure that communication channels are maintained between appropriate staff / visitor / patient groups with regard to car parking.

Person Specification

Experience

Desirable

Experience of working in a Car Parking Environment (D)

Qualifications

Essential

Educated to GCSE standard or equivalent (E)

Desirable

NVQ Level 2 Customer Service Practitioner (D)

Special Skills & Knowldge

Essential

Excellent communication and interpersonal skills and the ability to explain detailed information to others (E)
Ability to prioritise and organise work load (E)
Work as part of a team (E)
Ability to problem solve and work on own initiative. (E)
Able to work shifts and have flexibility to needs of the service (E)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.